Bachelors of Arts, Modern American Legal History

2005 - 2010

The University of Chicago, Chicago, IL

BA Thesis was on the misuse and abuse of copyright law as compared to that seen in the patent field.

Founder, CEO, & Principal Consultant

Jan 2018 - Present

Brooklyn Helpdesk, Inc., Brooklyn, NY

• Consumer and SMB IT/DevOps, automation and integration engineering.
• Manage network equipment and server stacks in the tristate area totaling just under 500 client devices with revenue nearing $7,500/month.
• Identity & Access Management/SSO Setup and Integration
• CI/CD Pipeline Setup and Automation
• LAN/WiFi Installation and Maintenance
• Automation and Integration Engineering
• Smart Home/Office Automation, Setup, and Configuration including lighting, window coverings, A/V, scene creation, and server management.
• General technical and IT support

DevOps Software Engineer

Nov 2019 - Dec 2021

Symbiont.io, New York, NY

• Worked with cross-company stakeholders to reduce onboarding time by 25% with cost reduction of 12% via a streamlined process integrating SAAS, automations, configurations of IAM/MDM tools (Active Directory, GSuite, Okta, JAMF) to achieve SSO from hardware to cloud.
• Designed, built, tested, deployed, and monitored various automation/process streamlining software integrations to accomplish critical tasks with respect to corporate IAM, user management, and hardware de/provisioning.
• Analyzed currently available technologies to ensure best practice methodologies, on-time delivery, and practical solutions that actually work for complex corporate hardware/software integration requirements.
• Deployed, monitored, and maintained Kubernetes and Docker stacks for a team of three dozen software engineers while also running IT functionalities for a burgeoning fintech startup.

Software Infrastructure Engineer and Interim Director of IT

Aug 2018 - Feb 2019

Blink Health, New York, New York

• Provisioned and maintained all Windows server instances, focusing on the authentication/SSO subsystem (Active Directory) to provide fault tolerance and high availability using Chef, Ansible, and Terraform.
• Served as subject matter expert on SSO design and implementation while working closely with Engineering Security team to achieve increased adoption of core SSO technologies across platforms and business units.
• Automated Active Directory credential writing to GSuite, simplifying user provisioning and de-provisioning while creating a true SSO experience for end users on mobile, Macs, PCs, and the Internet.
• Leveraged Google SAML to reduce endpoint maintenance and external attack surface when connecting SSO to SAAS applications, achieving higher security, lower cost of delivery, and increased efficiency.
• Integrated Windows/Mac/Linux/GSuite authentication using LDAP to provide cross platform SSO for VPNs, databases, critical websites, etc., reducing end user credential management and increasing security.
• Automated HR process across Greenhouse, Jira, AD, and GSuite, reducing steps involved for onboarding by 90% (from 40 steps to 4).

Lead IT Infrastructure Engineer

Oct 2016 - Aug 2018

Blink Health, New York, New York

• Designed, built, and managed UniFi 802.1X LAN and WiFi infrastructure at three sites with connectivity to AWS data centers via site-to-site VPN, providing seamless SSO-backed network auth to 200+ staff.
• Achieved scaleable, reusable, and reviewable infrastructure as code with Github pull request support, CircleCI integration, and revision history across multiple AWS accounts via Terraform.
• Reconfigured engineering Jira workflows to take advantage of Github pull request and CircleCI automations, decreasing launch time and manual integration testing for the DevOps team.
• Grew IT team to become integral part of organization with 10 members operating across three geographic locations.
• Supervised growing IT staff while working closely with management to develop SOPs for new units.
• Managed annual technology budget of $5mm+ with inventory comprising hundreds of endpoints.
• Implemented MDM fleet management software to achieve compliance and security policy goals.
• Successfully oversaw opening of four offices in three states; conducted five successful office moves.

AVP, Technology - Level III System and Network Engineer

Feb 2013 - May 2016

Build America Mutual Assurance Company, New York, NY

• Designed and implemented Active Directory server backbone to provide SSO for Windows, Mac, and Linux client and server endpoints using AD, Kerberos, and LDAP technologies in conjunction with MFA.
• Implemented Jabber/XMPP with SSO and VOIP integration for pre-existing phone system.
• Moved servers and applications to cloud providers, resulting in over $250K in savings over five years.
• Conducted non-developer technology audit process and compliance reviews (Sarbanes-Oxley, etc).
• Provided application/hardware service, support, and training to nearly 100 users across three locations.
• Supervised allocation, planning, and monitoring of hardware and software resources.

Support Technician II

Jan 2012 - Jan 2013

SecondMarket, Inc, New York, NY

• Configured and maintained a single sign-on solution utilizing SAML/XML and Active Directory Federation Services to provide seamless integration and usage of AD passwords for third-party web apps such as Yammer, Salesforce, and Zendesk—saving the company $36 per user per year.
• Managed all technology purchasing for a rapidly growing technology/finance services startup with an annual technology budget of over $1.5 million for three locations—two domestic, one international (New York City, San Francisco, and Hong Kong).